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Since 2010, Cologix has helped 2,000+ customers accelerate growth by managing their IT infrastructure, enabling them to reinvest time and resources in their business. Cologix assists in streamlining operations, optimizing performance and enhancing continuity while also reducing the burden of technical challenges and the daily tasks associated with infrastructure management.
A key Cologix product offering is our Remote Hands services. By providing onsite access to licensed, certified master electricians, repair technicians and mechanical experts, Cologix can assist with maintenance, troubleshooting and other services required to keep our customers’ operations running at an optimum level. This service helps customers cut costs while enabling them to focus on the core initiatives required to run a successful business.
Here are five reasons why providing Remote Hands services is just another way Cologix accelerates growth.
- Expert Technical Assistance
Our platform of 40+ data centers has a 99.999% uptime service record, a testament to the best-in-class technicians working inside these facilities. Leveraging our Remote Hands services gives you instant access to these skilled experts, who have more than 20 years of industry experience and are trained in power distribution and mechanical systems and have Data Center Certified Associate (DCCA) and Certified Data Centre Professional (CDCP) certifications.
Our professionals adhere to the strictest security and safety protocols during installations, maintenance and other tasks. They receive regular training, ensuring the work done on a customer’s equipment is to the highest and safest standard, and delivered with unparalleled reliability and operational excellence.
2. Onsite Support
Cologix’s experts provide comprehensive, meticulous troubleshooting services that exceed industry standards. Some of these many offerings include visual verification, in which we thoroughly inspect circuits, loops and fibers and quickly identify and resolve any problems. We also conduct thorough signal testing for cross connects, so if an issue does arise, Cologix’s experts will work with your carrier to identify and remedy the problem.
Our technicians provide rebooting services as well as replace hard drives, verify intricate cable connections and make sure you have the proper power distribution. Schedule regularly or on-demand services as required for assistance with structured cabling buildouts and the racking, stacking and cabling of new equipment.
3. Prompt Response Time
Cologix understands any downtime can lead to lost revenue, dissatisfied customers and irreparable damage to your company’s reputation. Leveraging our Remote Hands services means Cologix experts are onsite and available to solve hardware and connectivity issues with speed and efficiency whenever the need arises.
By entrusting our skilled team of technicians, you can be sure that minor problems are remedied quickly, minimizing the impact they have on your business.
We provide 24/7 support at most of our data centers, ensuring round-the-clock support where available.
4. Reduced costs
Capitalizing on Remote Hands services is like adding technical experts to your team – only without the overhead costs associated with the hiring, training and retaining of skilled staff. Because Cologix’s master electricians and data center experts are knowledgeable and passionate about maintaining the smooth operations of your of your IT infrastructure, you won’t be sacrificing quality.
Access to Cologix’s onsite assistance also saves you the time and expense of a team member traveling to one of our data centers, enabling you to funnel those resources back into the growth of your organization.
5. Enhanced Scalability
Cologix’s 40+ data centers in 11 strategic markets across the United States and Canada enable our customers to expand their reach – and our Remote Hands services help make that expansion seamless.
Even if you’re thousands of miles away from your IT infrastructure, you can rest assured knowing troubleshooting, maintenance and other technical tasks are being handled onsite by licensed industry experts. You don’t have to establish a new office or location or hire new staff to ensure your business is growing rapidly.
Leverage the best data center professionals in the business and contact us today to learn more about Cologix’s Remote Hands services.
